5 Tips to Ensure Compliant Written Communication


In my last post, I shared that at the beginning of 2011, there were 885 healthcare qui tam cases under investigation. 180 of those cases allege that some pharmaceutical and device manufacturers are committing fraud in connection with the pricing and marketing of their products. Each of these investigations may require the manufacturers involved to divulge their emails and internal business communications to the Department of Justice.

Communication is clearly one of the most important things we can do to ensure success in business. When we do it well, people know exactly what we mean and expect.  When we do it poorly, the opposite usually happens. Here are five tips to consider when writing for business communications. These tips will help you ensure that your communications are compliant, are not taken out of context, and will not be open to misinterpretation.

  1. Read every email all the way through before you respond.
  2. Make sure that what you write is consistent with your company’s policies, and the laws that govern lawful promotion.
  3. Make sure that what you write is clear, precise and true.
  4. Stick to the facts; don’t speculate.
  5. Don’t put anything in your emails that your company or mother would be ashamed of reading in tomorrow’s New York Times.

Engaging in compliant communication will protect you and your company. It’s not about minding words so you don’t get caught; it’s about ethical behavior.

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One response to “5 Tips to Ensure Compliant Written Communication

  1. Thank god some bloggers can write. Thank you for this blog!!

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